Privacy Policy

1. Introduction

Welcome to the ojol77 Privacy Policy. This document explains how ojol77 ("we", "us", "our", "Company") collects, uses, stores, shares, and protects your personal information when you access and use our online gaming platform, website, mobile applications, and related services (collectively, the "Platform").

At ojol77, we are committed to protecting your privacy and ensuring the security of your personal data. We understand the trust you place in us when sharing your information, and we take our responsibility to safeguard that data seriously. This Privacy Policy is designed to help you understand what information we collect, why we collect it, how we use it, and what choices you have regarding your data.

By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and consent to the data collection, processing, and storage practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must not use the Platform.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, which together govern your use of the ojol77 platform.

2. Information We Collect

ojol77 collects various types of personal and non-personal information to provide, maintain, improve, and secure our services. The information we collect falls into the following categories:

2.1 Personal Information You Provide

When you register for an account and use our services, you directly provide us with the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification documents (Indonesian National ID / KTP).
• Contact Information: Email address, phone number (mobile), residential address, and postal code.
• Financial Information: Bank account details (bank name, account number, account holder name) for deposits and withdrawals, e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), and transaction history.
• Authentication Information: Username, password (encrypted), security questions, and two-factor authentication credentials.
• Verification Documents: Copies of identification documents, selfie photographs, proof of address (utility bills, bank statements), and any other documents required for KYC (Know Your Customer) compliance.
• Communication Data: Messages, emails, live chat transcripts, and support tickets exchanged between you and ojol77 customer service.

2.2 Information We Collect Automatically

When you access and use the ojol77 platform, we automatically collect certain information about your device, browsing behavior, and platform usage:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, iOS, Android), browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, features accessed, games played, time spent on the Platform, click patterns, navigation paths, and frequency of visits.
• Gaming Activity: Bet history, wager amounts, game outcomes, win/loss records, favorite games, active bonuses, and loyalty program status.
• Technical Data: IP address, geolocation data (country, city, approximate coordinates based on IP), internet service provider, referral URLs, and access timestamps.
• Cookies and Tracking Technologies: Information collected via cookies, web beacons, pixel tags, and similar technologies to enhance user experience, remember preferences, and analyze Platform performance.

2.3 Information from Third Parties

We may receive additional information about you from third-party sources, including:

• Payment Processors: Transaction confirmation, payment method verification, and fraud detection data from banks (BCA, BRI, BNI, Mandiri) and e-wallet providers.
• Identity Verification Services: Enhanced due diligence and KYC verification results from third-party identity verification providers.
• Marketing Partners: Information about how you discovered ojol77 and which marketing channels drove your registration (if applicable).
• Fraud Prevention Services: Risk assessment data and fraud indicators from specialized security providers.

3. How We Use Your Information

ojol77 uses your personal information for the following purposes:

3.1 Service Provision and Account Management

• Creating and maintaining your user account.
• Processing deposits, withdrawals, and other financial transactions.
• Providing access to gaming services including sports betting (bandar bola, mix parlay, live betting), casino games, slots (slot gacor), live dealer games, togel (lottery), and sabung ayam (cockfighting streaming).
• Managing bonuses, promotions, and loyalty program rewards.
• Tracking betting activity and game history.
• Calculating winnings, settling bets, and updating account balances.

3.2 Verification and Compliance

• Verifying your identity and age (21+ requirement) through KYC procedures.
• Preventing fraud, money laundering, and other illegal activities.
• Complying with regulatory requirements and legal obligations.
• Detecting and preventing multiple accounts, bonus abuse, and terms violations.
• Maintaining the integrity and security of the Platform.

3.3 Communication and Customer Support

• Responding to your inquiries, support requests, and complaints.
• Sending transactional notifications (account confirmations, deposit receipts, withdrawal updates, password resets).
• Providing customer service via live chat, email, and phone support (24/7 Indonesian-speaking support).
• Sending important service announcements and policy updates.

3.4 Marketing and Promotions (With Your Consent)

• Sending promotional offers, bonus notifications, and special event announcements via email, SMS, or push notifications.
• Personalizing marketing content based on your gaming preferences and activity.
• Informing you about new games, features, and platform improvements.
• Conducting surveys and gathering feedback to improve our services.

Note: You can opt out of marketing communications at any time through your account settings or by clicking "unsubscribe" links in emails.

3.5 Platform Improvement and Analytics

• Analyzing user behavior to understand how players interact with the Platform.
• Identifying popular games, features, and areas for improvement.
• Testing new features and optimizing user experience.
• Troubleshooting technical issues and improving system performance.
• Generating aggregate statistical reports (anonymized data with no personal identifiers).

3.6 Responsible Gaming and Player Protection

• Monitoring gaming patterns to identify potential problem gambling behaviors.
• Implementing responsible gaming tools (deposit limits, loss limits, self-exclusion).
• Enforcing age restrictions and preventing underage gambling.
• Providing resources and support for players experiencing gambling-related issues.

4. How We Share Your Information

ojol77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients:

4.1 Service Providers and Business Partners

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process transactions.
• Game Providers: Software providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, etc.) to deliver gaming content.
• KYC Verification Services: Third-party identity verification providers to conduct background checks and document validation.
• Cloud Hosting Providers: Secure servers and data storage infrastructure providers.
• Customer Service Platforms: Live chat, email, and CRM systems used to provide support.
• Marketing and Analytics Tools: Email service providers, SMS gateways, and web analytics platforms (with anonymized data where possible).

All third-party service providers are contractually obligated to protect your data and use it only for the specified purposes. They are prohibited from using your information for their own purposes.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, regulators, or courts when required by law or when necessary to:

• Comply with legal obligations, court orders, or subpoenas.
• Investigate suspected fraud, money laundering, or other illegal activities.
• Protect the rights, property, or safety of ojol77, our users, or the public.
• Enforce our Terms and Conditions or other agreements.
• Respond to valid legal requests from Indonesian or international authorities.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. We will notify you via email and/or prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

5. Data Security Measures

ojol77 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

Despite our best efforts, no data transmission over the internet or electronic storage system is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access to your account.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. Contact our Data Protection Officer to request a data export.

6.2 Right to Correction

You can update your personal information (email, phone number, address) through your account settings. For changes to verified identity information, contact customer support with supporting documentation.

6.3 Right to Deletion

You may request deletion of your account and personal information. Please note:

• We may retain certain data for legal, regulatory, or fraud prevention purposes even after account closure.
• Transaction history and betting records may be retained for up to 7 years as required by financial regulations.
• Anonymized aggregate data used for analytics purposes may be retained indefinitely.

6.4 Right to Withdraw Consent

You can withdraw your consent for marketing communications at any time by:

• Adjusting notification preferences in your account settings.
• Clicking "unsubscribe" links in promotional emails.
• Contacting customer support to opt out of SMS or push notifications.

Note: You cannot opt out of transactional or service-related communications (e.g., deposit confirmations, password resets, policy updates) as these are essential for platform operation.

6.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider (where technically feasible).

7. Cookies and Tracking Technologies

ojol77 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us:

• Remember your login status and preferences.
• Track your session for security purposes.
• Analyze how you use the Platform to improve performance.
• Personalize content and recommendations based on your activity.
• Deliver targeted advertising (with your consent).

Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly (login authentication, session management).
• Performance Cookies: Collect anonymous data about how visitors use the Platform to identify areas for improvement.
• Functionality Cookies: Remember your preferences (language, currency, layout settings).
• Marketing Cookies: Track your browsing behavior to deliver personalized advertisements and measure campaign effectiveness.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality and user experience.

8. Data Retention

ojol77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Personal information is retained for the duration of your account's active status.
• Closed Accounts: Data is retained for 7 years after account closure to comply with financial regulations and anti-money laundering laws.
• Transaction Records: Betting history, deposits, and withdrawals are retained for 7 years.
• KYC Documents: Identity verification documents are retained for 5 years after account closure.
• Marketing Preferences: Deleted immediately upon opt-out request.
• Chat and Support Logs: Retained for 2 years for quality assurance and dispute resolution.

9. International Data Transfers

ojol77 operates internationally, and your personal information may be transferred to and processed in countries outside of Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place including:

• Standard contractual clauses approved by regulatory authorities.
• Transfer to countries with adequate data protection laws.
• Binding corporate rules for intra-group transfers.

By using the ojol77 platform, you consent to the transfer of your information to countries that may have different data protection laws than Indonesia.

10. Children's Privacy

ojol77 strictly prohibits underage gambling. Our services are intended exclusively for individuals aged 21 years and older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a user is under 21, we will immediately:

• Suspend the account.
• Delete all personal information associated with the account.
• Forfeit any deposits and winnings.
• Report the incident to appropriate authorities if necessary.

Parents and guardians should monitor internet usage and use parental control software to prevent minors from accessing gambling websites.

11. Changes to This Privacy Policy

ojol77 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this document.
• Notify you via email (if you have opted in to communications).
• Display a prominent notice on the Platform homepage.
• Require you to accept the updated Privacy Policy upon your next login (for significant changes).

Your continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy. We encourage you to review this document periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

For specific data subject requests (access, correction, deletion, portability), please provide:

• Your full name and account username.
• A clear description of your request.
• Proof of identity (to verify you are the account holder).
• Any additional information that may help us process your request efficiently.

13. Acknowledgment and Consent

By creating an account and using the ojol77 platform, you acknowledge that you have read, understood, and agree to the data collection, processing, and storage practices described in this Privacy Policy. You consent to our use of your personal information as outlined in this document.

If you do not agree with any aspect of this Privacy Policy, you must not use the Platform and should contact us immediately to close your account.

Last Updated: January 1, 2026

Effective Date: January 1, 2026